Chat With Us:

My VA is incredibly easy to deal with..I can relay my instructions via phone or email and get updates in the format and at the time that suits me.

- Suzi P

I use the service for daily updates to my websites. They research, draft and update my website by 11am everyday like clockwork. And with a team of assistants it means I never have to worry about someone being away.

- Charles T

It's great having someone to follow up for RSVPs or to confirm receipt of a mailing via a phone call. Having a VA has allowed our business to express the "personal touch" with our clients and guests which they appreciate.

- Amanda C

I use the service primarily for research and data entry. It has helped me to focus on the core areas of my business.

- Adam K

FAQ

1. Where are you located?

We have 2 offices - one in Atlanta, GA, USA and our offshore office in India. Our US office handles all our sales and marketing and our VA's are working from our office in India.

2. What are your office hours?

Since 90% of our clients are from in the US, most of our VA's work 9 am - 5pm EST Monday through Friday. To accommodate the needs of clients from other parts of the world including Europe we also have another shift from 10 pm - 6 am EST as well.

3. What are the skills sets of your VA's ?

We have VA's with a wide variety of skills. Our company can handle anything that can be done over the internet and phone . Some of the common task that we do on a regular basis are data entry, making/ receiving phone calls, web research, invoicing help, payroll processing, recruiting help, email management, updating websites, MS Office help (Word, Excel and PowerPoint), real estate support (short sales, loss mitigation, uploading MLS info to various websites), social networking (twitter, facebook, LinkedIn) etc. Our capabilities are extensive - as long as you can provide training, we can help you with pretty much anything that can be done remotely.

4. Would I be assigned a dedicated VA?

Yes, you would be assigned a dedicated VA who will be your main point of contact on a regular basis. Just treat your VA as your regular employee and train them on how you want things done. Our VA's are thoroughly trained on most of the regular jobs that we receive from our clients. Since each client has specific requirements, we recommend you spend some time initially with your VA to explain what you need to get done and how you want it done. Spending a little time with your VA in the beginning always helps in the long run.

5. How do I get in touch with my VA?

You will be provided with their direct email address and US phone number(VOIP) and you can get in touch with them any time you like.

6. What happens after I sign up?

You will be contacted by one of our Team Leaders within 12 to 24 hours after your sign up and they will assign you a dedicated VA who they think will be the best candidate for you depending on your needs. Normally you can start sending your work within 24 hours of signing up.

7. What if I am not happy with the current VA

You can always reach your Team Leader and discuss any concerns that you might have if you are not happy with the current VA. We can always assign you a new VA.

8. Can I cancel any time?

There are no contracts and you can upgrade , downgrade or cancel your service any time before your next billing cycle. Just send us an email to assistme@mybestpa.com or just let your Team Leader /VA know about the change and we'll adjust your plan accordingly.

9. Do you have an hourly rate ?

Yes, we do provide an hourly rate service for $15 per hour. However we encourage our clients to take advantage of our monthly plans with hourly rates as low as $5 per hour. Our plans are designed in such a way that the higher the plan amount, the lower will be your hourly rate.

10. How do I keep track of my hours?

You will be sent a task report on a daily basis at the end of the shift with the name of the project that you have assigned, time taken to complete each project, status of the project whether its completed or not and if not completed, the reason for that. You will also be provided a username and password to login to our admin area from where you can pull up a daily, weekly or monthly task report. You can use the same admin area to export your contacts for email management and also to update your address or payment information.

11. Do my hours roll over to the next month if I don't use them completely?

We allow 25% of the unused hours to roll over to the next month. You can upgrade or downgrade your plan on a monthly basis. If you know that you won't have enough work for the VA in the coming month, you can downgrade your plan before your next renewal date and can go back to the original plan when you are ready.

12. What happens if I go over my allotted hours?

You will be notified by your VA if you are about to go over your hours at which point there are two (2) options. Either you can buy additional hours at $10 per hour, or you can just ask the VA to let our Accounts Department renew your account whenever you go over, regardless of your renewal date. For example if your original renewal date is on the 10th of each month and you already went over the hours by the 1st of the month, you can ask the VA to renew your account on the 1st and your next month's billing cycle starts from the 1st and will last for the next 30 days.

13. What if I have more questions?

If you have any other specific questions that are not answered above, feel free to use our contact us form or send an email directly to assistme@mybestpa.com and we'll get back to you within 24 hours with the answers via email or phone. If you are ready to go ahead and hire a virtual assistant, just select the plan that fits your budget, sign up and enjoy the free time that you could save by using our VA service. Your VA will get in touch with you with their contact info within 24 hours of your sign up. We look forward to start working with you and providing you excellent customer service.

14. How safe is my information?

We use top niche SSL encryption to make sure your data stays safe and protected. Our assistants can’t access any of your personal information that you have provided in the 24/7 virtual portal.

15. Is there a start up fee?

Absolutely Not! We only charge the subscription fee of the plan you chose.

17. How do I unsubscribe my membership?

You can cancel your service at any time by email, call or unsubscribe via the portal before your next billing cycle begins.

18. I have other friends interested in this, can I share my membership with them?

Our business plans allows multiple users to be set up but only within the allotted hours in the plan.

19. How does mybestpa virtual assistant bill?

Plans will be automatically renewed on a monthly basis starting from the date you signed up. We will bill the monthly subscription fee to the credit card you provided to us during registration and your membership will automatically renew for following month without prior notice, unless you cancel your membership. You must cancel your membership before it renews for the next month’s fees.

20. What is the mybestpa.com refund policy?

We try to make sure that every client is satisfied as possible. However once a membership fee is processed we will be unable to grant refunds not including exceptions stated in the TOS. If you plan on discontinuing membership you can cancel before the next cycle begins.